4 Results of the Windows Azure Outage You Need to Know!
A Follow up To: Are Cloud Failures a Possibility?
In my previous blog article titled: Are Cloud Failures a Possibility? I discussed the fact that simply deploying to the cloud does not abdicate your responsibilities as a business owner or IT professional. As the whole world knows, there was a Windows outage on February 28th & 29th 2012. Despite your inherent responsibilities, Microsoft as a provider of cloud services, must demonstrate a commitment to their product and accept responsibility for the outage. Wait! This outage does have a silver lining. How? You might ask. After all, this is mission critical stuff we are talking about here. The answer lies in Microsoft’s response to the Windows Azure outage. If you use Windows Azure or any of Microsoft’s Software as a Service (SaaS) products, these 4 results are outcomes you need to know about: Transparency, A Service Credit, A Fix, and A Commitment.
#1 - Transparency
In today’s world global companies often live under a microscope. Microsoft is no exception; its every move is under public scrutiny. Microsoft is a company that has brought transformational technology that has changed our world in the last century. Despite all of its contributions, Microsoft has a big target painted on its back. And I guess that is the price you pay for being a global company. Having grown up during the rise of the personal computer, I am a huge proponent of Microsoft. Microsoft has consistently demonstrated social, consumer, and business responsibility time and time again.
During the outage, information was scarce. Unfortunately, when money and careers are on the line, it can bring out the worst in people. If I had one criticism for Microsoft it is that they did a poor job of communicating during the outage. I suspect Microsoft did not communicate because they simply did not want misinformation floating around out in the public eye. But, absolute honesty and transparency...