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Business Denial Letter

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Bad News Letter
Lisa Carnevale
Kaplan University

Music Unlimited
1234 Hanging Note Way
Lands End, ME. 04321

October, 12, 2010
Denise Wall
1234 Riverside Rd.
Peralta, NM. 87042

Dear Ms. Wall,
We would like to thank for you for your recent request of Music Unlimited. This letter is to confirm that we did in fact receive your letter dated 10/12/2010, but unfortunately will not be able to fulfill your request as it not within contractual regulations signed by yourself. You are however a valued customer and we do appreciate your business. It is our goal to maintain quality customer relations and do not want to lose you as a member.

Due to the contractual agreement you have completed one of a two year contract. The signed contract also states that if there is a change in your checking account information we will be obligated to send the account to collections. We understand that people get busy and may forget to pre-select their monthly choice, yet; the terms and conditions verbally state that the selection of the month will automatically mailed if no selection is made, and charges will be applicable for that particular selection. Unfortunately, we are unable to refund the $75.74 for the past three selections but we do want to offer some sort of resolution.

Because you are a preferred member we would like to send you a complementary CD of your choice. A selection book and order form has been included with this letter. Please include this code “0153”, in the box marked complementary and we would be happy to mail it out as our gift. It is our goal to maintain customer relations and we value your membership with us. Music Unlimited strives to provide you with quality music at discounted prices and we want you to enjoy the rest of your time with us. Please feel free to call customer service at 1-800-555-5555 if you have any further questions or concerns.
Regards,

Lisa S. Carnevale
CEO

egards,

Lisa S. Carnevale
Chief Operating Officer

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Business Denial Letter. Anti Essays. Retrieved December 10, 2018, from the World Wide Web: http://parimatch-stavka7.com/free-essays/Business-Denial-Letter-383195.html


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