Int. J. Production Economics ] (]]]]) ]]]–]]]
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Int. J. Production Economics
journal homepage: www.elsevier.com/locate/ijpe
Team attributes and performance of operational service teams: An empirical taxonomy development
Peter K.C. Lee a,n, W.M. To b, Billy T.W. Yu b
Department of Logistics and Maritime Studies, The Hong Kong Polytechnic University, Hong Kong SAR, the People’s Republic of China School of Business, Macao Polytechnic Institute, Macao SAR, the People’s Republic of China
a r t i c l e i n f o
Article history: Received 30 March 2011 Accepted 2 May 2012 Keywords: Operational service teams Team use Organizational support Clear goals Coercive inﬂuence Collaborative climate Adaptation difﬁculty Team performance
มี โอกาสเกิดปัญหามากกว่าในรูปแบบที่ ไม่เป็ นโครงสร้าง และมีความ เกี่ยวข้องกับปัจจัยด้านพนง. อาทิเข่น พฤติกรรมในด้านลบของ พนง.
Teams have been regarded as an integral element of a number of operations management (OM) strategies and many of their related concepts such as group dynamics and people issues are considered important for knowledge of behavioral operations. In practice, the management of operational service teams is challenging for OM managers because of its potential problems such as unstructured tasks and negative member behavior. In this study, operational service teams’ attribute patterns and their associated performance levels were examined using a conﬁguration approach. Based on the data collected from 201 operational service teams in Hong Kong and Macao (China), an empirical taxonomy was developed, comprising team attributes including team use, organizational support, clear goals, collaborative climate, coercive inﬂuence and adaptation difﬁculty. The taxonomy indicated that there were three attribute patterns among the sample teams. The analyzed results indicated that the sample teams of different attribute patterns achieved markedly different...