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Different Features of a Telephone System and How / When They Would Be Used. Essay

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Below is an essay on "Different Features of a Telephone System and How / When They Would Be Used." from Anti Essays, your source for research papers, essays, and term paper examples.

1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used.

Feature | How / when used |
Answer phone | This allows you to leave a message for callers when you are unavailable giving them a time frame that you will respond the message they leave. It allows the caller to leave a concise message detailing who they are, why they have called and contact details. |
Automated attendant (AA) / Interactive Voice response (IVR) | Is the system where there is an automated menu so that the calls can be directed to the correct extensions without the intervention of a person. |
Call barring | Restricts certain types of outgoing and incoming calls. Examples of this would be to stop international calls being made or stop undesirable callers being received. |
Call Holding | Allows you place the call on hold whilst you complete a task, for instance finding the callers details, documents to complete query or speak to another colleague about the query or who the caller wishes to speak to. |
Call logging | This is deemed as a security feature. Call logging keeps a record of all numbers which are dialled from each console within your business telephone network. Often call logging is used to monitor calls that employees are making, or to keep a record of the most frequently dialled numbers from each telephone handset. |
Call recording | Allows a call to be recorded for training and quality purposes. |
Call Waiting | This allows you to know that there is someone calling you when you already using the phone. Usually this is indicated by a tone or lights flashing on the phone. |
Caller display | Allows the user to see what type of call is coming into the phone (internal or external) and also the telephone number. This when used with a contact list or directory can allow you to see who is making the call allowing call screening, re-direction and personal greeting. |
Contacts / Digital phone...

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"Different Features of a Telephone System and How / When They Would Be Used.". Anti Essays. 17 Dec. 2018


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Different Features of a Telephone System and How / When They Would Be Used.. Anti Essays. Retrieved December 17, 2018, from the World Wide Web: http://parimatch-stavka7.com/free-essays/Different-Features-Of-A-Telephone-System-529030.html

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