‘E-Government' (or Digital Government) is defined as ‘The employment of the Internet and the world-wide-web for delivering government information and services to the citizens.’ (United Nations, 2006; AOEMA, 2005).
'Electronic Government' (or in short 'e-Government') essentially refers to ‘The utilization of IT, ICTs, and other web-based telecommunication technologies to improve and/or enhance on the efficiency and effectiveness of service delivery in the public sector.’ (Jeong, 2007).
E-government describes the use of technologies to facilitate the operation of government and the dispersement of government information and services. E-government, short for electronic government, deals heavily with Internet and non-internet applications to aid in governments. E-government includes the use of electronics in government as large-scale as the use of telephones and fax machines, as well as surveillance systems, tracking systems such as RFID tags, and even the use of television and radios to provide government-related information and services to the citizens.
Examples of e-Government and e-Governance
E-Government should enable anyone visiting a city website to communicate and interact with city employees via the Internet with graphical user interfaces (GUI), instant-messaging (IM), audio/video presentations, and in any way more sophisticated than a simple email letter to the address provided at the site” and “the use of technology to enhance the access to and delivery of government services to benefit citizens, business partners and employees”. The focus should be on:
The use of Information and communication technologies, and particularly the Internet, as a tool to achieve better government.
The use of information and communication technologies in all facets of the operations of a government organization. 
The continuous optimization of service delivery, constituency participation and governance by transforming internal and external...