1) Effective communication is an essential part of where and how we work because without it our company would not work as well and we wouldn’t know what we are doing and what needs to be done.
Relationships with other colleagues are very important if we are to work together. Their expertise and knowledge is important as they will pass their knowledge onto you so you can learn from them. You are learning all the time if you use communication correctly.
You also need effective communication to find out if there is anything wrong, or has changed otherwise you will not be doing your job correctly.
Effective communication always includes two key items :- Active listening and speaking, both have to occur to ensure effective communication.
2) It is important to observe someones reaction whilst communicating with them as they may say that they are ok when in actual fact their body language and facial expressions are telling you that they are not ok, maybe there is something worrying them or they are upset over something and don’t want to say anything.
You can often learn more from observing as by what you are hearing. Listen with your eyes as well as your ears.
Effective communication with people of different cultures is especially challenging. Cultures provide people with ways of thinking--ways of seeing, hearing, and interpreting the world. Thus the same words can mean different things to people from different cultures, even when they talk the "same" language. When the languages are different, and translation has to be used to communicate, the potential for misunderstandings increases.
There are three ways in which culture interferes with effective cross-cultural understanding. First is what she calls "cognitive constraints." These are the frames of reference or world views that provide a backdrop that all new information is compared to or inserted into.
Second are "behaviour constraints."...