Management Information Systems
Case Assignment: How FedEx Works: Inside the Memphis Hub
Q1: List the business processes displayed in the video?
Q2: List the types of information systems shown in the video. Can you describe how systems that were not shown might be used at FedEx?
Systems shown in the video are:
* TPS (Transaction Processing System)
* MIS (Management Information System)
* CRM (Customer Relation Manager)
MIS would aid in monitoring packages (Air shipped or truck Delivered),
CRM would aid in providing customer feedback towards FedEx operations.
Q3: The system displayed in the video is an enterprise system. Why is this true? Explain your answer.
It is an Enterprise system because all operations concerning the system are integrated in a whole process, which defines the whole enterprise system across FedEx operations.
Q4: What are the risks and benefits of having a single Super Hub in Memphis coordinate the delivery of packages across the United States?
Concentrating all activities in a single Hub could be risky in case of emergency such as natural disasters or power outages, as for the benefit of having a single hub for operations would be the control of operations in terms of organizing thus speeding the operations of FedEx.
Q5: How could FedEx's shipping process be made even more efficient?
There are many ways FedEx could make its operations more efficient, they could automate the process of package sorting such as ARAMEX Warehouses in New York, they could also introduce new technologies in t their delivering process.