GM 588 Wk 8 Final Exam Answers
Question : 1 (TCO E) Suggested reasons why many customer satisfaction efforts fail include all of the following EXCEPT:
Question : 2 (TCO D) The Six-Sigma problem solving approach contains the phases of:
Question : 3 (TCO C) Terms such as “kanban”, “single minute exchange of dies”, and “visual controls” are most closely associated with:
Question : 4 (TCO C) Poka-yoke focuses on two aspects:
Question : 5 (TCO B) _____ measures are generally tracked by senior leadership to gauge overall organizational performance:
Question : 6 (TCO I) The cost of purchasing copies of a textbook on quality for employees as part of their training program in process improvement methods is considered:
Question : 7 (TCO A) Which of the following is NOT a characteristic of a Six Sigma project?
Question : 8 (TCO B) A set of financial, market, operational, and employee performance measures for management review and use is an example of:
Question : 9 (TCO D) The Baldrige Award criteria, as a tool for self-assessment:
Question : 10 (TCO H) Focusing on how to maintain improvements occurs in which DMAIC phase?
Question : 11 (TCO B) Explain why it is difficult to obtain a single, universal definition of quality. Be specific in your response.
Question : 12 (TCO I) What criterion is used to classify a failure cost as “internal” versus “external”? Give three examples of an internal failure cost and three examples of an external failure cost.
Question : 13 (TCO G) Discuss the three major reasons why companies adopt total quality. Also, discuss the initial key steps are involved in the adoption process.
Question : 14 (TCO F) Explain in detail why change is necessary in organizations. Describe the effects that change can have on quality management with respect to employee commitment and quality levels....