MODULE M1: PROJECT MANAGEMENT LEADING, CREACTING, IMPLEMENTING AND IMPROVING |
CASE STUDY: ICS INC (GIDO, Page 441-443) |
FLORENCE FUSHI NKOMO |
1. Executive Summary
4. Case Study
a. Functional Organisational Structure.
i. Advantages and Disadvantages of Functional Organisation Structure.
ii. Functional Organisation Structure.
5. Organisational Performance and Improvement
a. Behavioural Strategy
i. Lack of Commitment.
ii. Poor Leadership.
iii. Lack of Collaboration.
iv. Resistance to change management.
v. Lack of Prioritisation.
vi. Poor Communication.
b. Structural Strategy
c. Operational Strategy
1. EXECUTIVE SUMMARY
ICS, Inc. is an information systems consulting firm of 20 employees and the owner is Ivana. The company designs and implements information technology project for small and medium-size business in the metropolitan area. Ivana does all the marketing for the company and is the primary contact between ICS and its customers. ICS received a contract from a Fortune 100 company to design and implements e-business system for the distribution centres.
The challenge with the company is behavioural, operational and structural deficiencies. The case of ICS Inc. will be evaluated and a proposed solution will be given. There are various areas identified that are causing challenges within the company. These areas are lack of leadership, no structure within the company, communication, collaboration and prioritisation.
After looking at the challenges possible solutions will be identified and will be in the form of conclusion. To rectify these challenges a change management is required (change management process is the sequence of steps or activities that a change management team or project leader would follow to apply change management to a project or change). The following are the recommendations: