QCF Level 2 Diploma Health & Social Care
Unit SHC 021 Introduction to Communication in Health, Social Care or Children’s and Young People’s Settings
Identify the different reasons why people communicate
In order to:
• Ask questions
• Build relationships
• Share experiences
• Express needs
• Share ideas and information
• Express feelings
• Relate to others
Explain how effective communication affects all aspects of the learner’s work
Effective communication is vital in any good working environment. All relevant parties need to be understood, listened to and listen to the views of others, in order for colleagues to foster a good working relationship and provide a good service for the individuals who use it. A working relationship which has effective communication will quickly help to build trust between the individuals involved.
It is equally important to be able to communicate with the individuals who use our service. They have a right to be able to express an opinion and it is our job to ensure that they are understood and listened to. We must also be able to communicate back to them, so they know that their opinion has been heard and understood.
Explain why it is important to observe an individual’s reactions when communicating with them
People communicate by talking, but they also communicate in other ways. Sometimes it is possible to tell if somebody is upset, even when they are saying to you that they are fine. We intuitively use body language and facial expressions which, if understood and recognized, can reveal to others our true emotions. It is a very useful skill to be able to understand somebody by looking at all of the communication tools they are using.
If someone is not able to communicate verbally, facial expressions may be their only method of conveying their emotions and opinions to others.
Whilst commonalities can occur with body language and facial...