Describe the factors that will influence the choice of leadership styles or behaviours in workplace situations:
In the communications contract for McNicholas, from technicians to heads of departments face different types of decisions. Each comes with its own responsibilities and timescales. These will influence the most appropriate leadership style for a particular piece of work or for a given project or audience.
McNicholas installation managers have responsibilities for customer-facing as well as behind the scenes employees, such as office staff. Before making a decision, the manager will consider the task in hand, the people involved and those who will be affected (such as customers). Various internal and external factors may also affect the choice of leadership style used.
Internal factors include the levels of skill that employees have. Large teams may have members with varying levels of skill. This may require the team manager to adopt a more tell style, providing clear communication so that everyone knows what to do to achieve KPI success. On the other hand, team managers may take a more suggestive approach with other managers of equal standing in order to get their co-operation for tasks. External factors may arise when dealing with customers. For example, a technician may need to use a joins style to convince a customer to accept a cable route or replacement product for an item that is temporarily out of stock.
Explain why these leadership styles or behaviours are likely to have positive or negative effects on individual and group behaviour:
Tell - In this style of management, subordinates are expected to do the job the way the manager tells them to do it. Tell managers provide clear directions by telling subordinates what to do and how to do it. They don’t listen to the subordinates nor permit much subordinate input. They expect immediate compliance and obedience to orders, and they control the jobs very tightly. This style of management requires...