Reflective Review M3.30
Understanding the Communication Process in the Workplace
The flexible learning team lies within the remit of the Learning Resources department of our College together with the Library and E-Learning teams. Our purpose is to provide good quality IT learning to the adult community on a flexible basis in terms of the day and time that the learning takes place. The team consists of eight part time flexible learning assistants; my role is to manage and guide the team to ensure that the learners succeed in their learning goals through regular attendance and successfully completing their qualifications through our advice and guidance.
Communication plays a major role in the team’s success not only because of the teaching aspect through discussions with learners to assess their understanding and comprehension of what they have learnt but also as key aspect of ensuring the cohesion of the team. Where staff’s working patterns vary, effective communication between staff is paramount to ensure that, to use a common sound bite, “we are all on the same page”.
Using Mehrabian's communications theory, communication in its simplest form is the process of sending a message from a source to a receiver and the source receiving feedback that the message has been processed and understood.
The source will need to make a decision when they put the message into their own words. Here the sender could consider Stephen Covey’s habit of communication where in habit 5 he says “seek first to understand and then to be understood “this is essential for developing and maintaining positive relationships. (Stephen Covey's Seven Habits of Highly Effective People).
The next decision will be the choice of communication method. This decision will be dependent on what is being communicated can the choice can be aided by using the "Five Ws" (and one H) memorialized by Rudyard Kipling to ensure that the most effective channel is chosen, the “How”, by considering what is...