ABOUT INNOVATIVE WIDGETS
Innovative Widgets has been operating successfully for over 50 years and became the largest manufacturer of widgets in Australia. The Company is owned by sons and daughters of the company’s founder, who all sit on the board of directors. Until recently the managing director was the grandson of the founder.
Innovative Widgets has both internal and external customers. Our external customers number over 1,000.
Internally, the reception yard receives the raw materials from the external suppliers. The staff members in the yard are the supplier’s customers.
The raw material is stored and kept in good condition until the production workshop staff asks for a delivery.
We will source the highest quality candidates for positions in the customer service and we will facilitate the movement of employees within and between sectors ensuring a more efficient and appropriate resourcing of all essential services.
COMPLAINTS POLICY & PROCEDURES
PURPOSE | The purpose of this policy is to ensure the management of complaints is carried out consistently, fairly and transparently and in accordance with orgaanisational requirements. |
SCOPE | The scope of this policy covers the management of customer complaints by employees and contractors of Innovative Widgets. |
RESOURCES | Specific procedures for the implementation of this policy are available below and on the company intranet. |
RESPONSIBILITY | Responsibility for the implementation of this policy rests with employees and management of Innovative Widgets with responsibility for managing customer complaints. |
RELEVANT LEGISLATION etc. | * Privacy Act 1998 (Cwlth) * Equal Opportunity Act 2010 (Vic) * Competition and Customer Act 2010 (Cwlth) * Occupational Health and Safety Act 2004 (Vic) |
UPDATE/ AUTHORISED | 10/2011 – John Doe CFO |
TO MANAGE COMPLAINTS
1. Greet the customer courteously and...