Roz M. Scoggins
5104 E. Van Buren Sreet #3099
Phoenix, AZ 85008
Summary Skilled and dedicated Customer Service Professional with over 15-years’ experience in hospitality, retail and medical field. Highly focused and result oriented in supporting complex, deadline-driven operations; able to identify goals and priorities in a timely manner. -
Experience: Tempe Mission Palms Hotel Tempe, AZ
Concierge December, 2007 to Present
Executed daily operations of running the department, complete reports, schedule tour guided trips, and confirming arrival dates with welcome letters.
Offer information pertaining to available services and facilities of hotel, points of interest and entertainment attractions.
Greet tourists, in person and by telephone and answered questions.
Give out information on resorts and historical sites, scenic areas and other tourist attractions.
Omni School of Real-estate Sacramento, CA
Conduct seminars and training sessions. Assist new agents with information to help improve sales techniques.
Structured and maintained a training class for preparing to take the state real-estate exam.
Executed daily operations of all schools for lectures and testing.
Macy's Department Store Sacramento, CA
Cosmetic Counter Manager
Executed daily operations of sales counter.
Coordinated sales promotion activities.
Trained and managed sales associates to sale, promote and achieved significant improvements in their productivity.
Ordered merchandise and prepared requisitions to replenish merchandise on hand.
Ron Allen Associates Real-estate Sacramento, CA
Real-estate Transaction Coordinator Independent
Maintained records concerned with rental, sale and management of real estate.
Typed copies of listings of real estate rentals and sales for distribution to trade publications and for use as reference data by other departments...