Use and develop systems that promote communication
1. Be able to address the range of communication requirements in own role.
1.1 Review the range of groups and individuals whose communication needs must be addressed in own job role
Who Why How Barriers
Staff Give information, supervisions, appraisals, disciplinary, Face to face, Staff meetings, communication books, emails, text, care docs Cultural differences, not wanting to listen
Clients Give them information, reassurance, discuss any changes or needs Face to face, written, picture Unable to understand, deaf, unable to read, disability i.e dementia, mental illness
Families Give information on the client, inform about appointments, needs, changes, family meetings Face to face, telephone, written Not wanting to listen, language barriers
Other professionals: GP’s, social workers, Phlebotomists, Dentists, Psychiatrists, district nurses Multi- disciplinary meetings, discuss clients any needs or changes Telephone, Emails, written, face to face Not receiving messages,
1.2 Explain how to support effective communication within own job role
An example of a communication model is:
Shannon and Weaver Model of Communication
In 1948, Shannon was an American mathematician, Electronic engineer and Weaver was an American scientist both of them join together to write an article in “Bell System Technical Journal” called “A Mathematical Theory of Communication” and also called as “Shannon-Weaver model of communication”.
This model is specially designed to develop the effective communication between sender and receiver. Also they find factors which affecting the communication process called “Noise”. At first the model was developed to improve the Technical communication. Later it’s widely applied in the field of Communication.
The model deals with various concepts like Information source, transmitter, Noise, channel, message, receiver, channel, information destination, encode and...