CU1515- introduction to communication in health, social care or children’s and young people’s settings.
People use ways of communicating to pass on messages to let people know their likes and dislikes, whether they are in pain and to express their wishes.
As a support worker we have to use affective communication towards clients and other members or staff to let them know of any changes and so they understand clearly what’s going on. However if communication if not affective mistakes can be make and misinterpretations can create problems.
It is important to observe an individual’s reaction when communicating with them because certain reactions and facial expressions can show whether they understand or not.
3.1-Communications is influenced by a lot of factors, such as environment, language barrier, mental illness, medication, vales/beliefs/culture, technology, disabilities and complex/sensitive situations.
3.4-You can get information and support from certain services to enable effective communication., such as training centres, sign language courses, learning a language, speech therapists and translators.
4.1-confidentiallity is needed so people can maintain dignity and respect so patients self esteem doesn’t become damaged. Prompting confidentiality and security of information of patients to make sure they are safe in society. Confidentiality is a big part of the data protection act.
4.3-this is there safe guarding comes into practice, if someone is at harm to themselves or others then confidentiality is broken because you would need to report back to somebody who can handle the situation.
4.4- you can seek advice about confidentiality at any time through your manager or looking through policies and procedures.