Level 2 Health & Social Care
Introduction to communication in health, social care or children’s and young people’s settings. Unit 4222-201
1.1 Identify different reasons why people communicate.
People communicate to develop positive relationships, to share information, to gain knowledge on an individual and use this information to ensure an individual’s wishes, preferences and needs are met. Not everyone communicates in the same way, it is important that you communicate with people in a way that suits them. Communication methods can include verbal and non-verbal communication. Use eye contact, as appropriate, touch and physical gestures, being aware at all times of your own body language. Be aware of the beliefs and values of the individual you are communication with and use the vocabulary that is suited to the individual, for example you would use different vocabulary with a young person than an elderly person.
1.2 Explain how effective communication affects all aspects of own work.
Effective communication affects all aspects of work as it is a way of developing personal relationships with service users and their families so you are able to meet their needs. It is important to develop positive relationships with work colleagues and other professionals, sharing information and having the information you need to be able to report on your work. This can only be achieved through effective communication. It is important to use different types of communication such as verbal, non verbal (body language, expression, signs, symbols or other visual aids) to clearly understand an individual’s needs and wishes.
1.3 Explain why it is important to observe an individual’s reactions when communicating with them.
It is important to observe and individuals reaction when you are communicating with them so you can judge that what you are communicating is being understood and change your way of communicating if necessary. If...