How to maintain in
day to day communication ?
Situations where information need to be shared:
How and when to seek advice and where to go?
It is not about keeping information secret. It’s not giving any information to anyone unless there is a reason to do so. It is about sharing, transmitting and storing information about individuals in ways that are appropriate to their care needs.
-Ensure records are read only by those who should read them;
-Ensure that computer records have passwords;
-Not leave personal records or information unattended in public places;
-Not talk about the services user or any aspect of your work in a public place or anywhere you can be overheard.
-Not give information to anyone unless you are sure that they have a right to know or to see the information.
-If an individual tells you something that puts them, you or someone else at risk of harm;
-If a court or tribunal orders disclosure;
-If the police have requested information relating to a criminal investigation;
-To protect an individual’s health;
-To protect the health of others.
First the care worker need to make sure that the confidential information they have on their client is putting the client or someone at any kind of risk.
After that, report the information and discuss confidentiality the situation with the supervisor or your manager, as the company policy states. They will then take any further action if required.
You can also contact outside services to advice, such as, NHS, DH, SCIE, Care Quality Commission, etc.