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Operations Management Essay

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Below is an essay on "Operations Management" from Anti Essays, your source for research papers, essays, and term paper examples.

Operations Chapter One Creating Customer Value Pages 1 - 24
Managing operations
  * Creating customer value through the effective and efficient management of process that provide goods and services that people use every day
Supply Chain Management
  * Synchronization of a firm’s processes with those of its suppliers and customers to match the flow of materials, services, and information with customer demand
  * Processes must be created for each of step of the customer experience at an affordable price
Process
  * Activity or group of activities that transforms and adds value to one or more inputs, and generates one or more outputs for its customers
  * Two main types of process in supply chain
      * Core Processes
      * Set of activities that delivers value to external customers
      * Examples: hotel’s reservation handling, a new car design for an auto manufacturer
      * Four core process
        * Supplier relationship process
        * Order fulfillment process
        * Customer relationship process
        * New service or product development process
      * Support Process
      * provides vital resources and inputs to the core processes
      * Examples : accounting, budgeting, recruiting
Customers
External customers
  * Purchase firm’s products or services
  * End users or intermediaries
  * Manufacturers; Wholesalers; Retailers
Internal customers
  * One or more employees who use outputs from earlier, upstream processes to perform processes in the next office, shop or department
Nested Process
  * Concept of a process within a process
  * Processes can be broken down into sub processes
  * One person or department may be unable to perform all parts of the process
Operating Strategy
  * Specifies the means by which operations implements corporate strategy and helps to direct processes toward creating customer value
  * Links long-term and short-term operations decisions to corporate strategy...

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"Operations Management". Anti Essays. 14 Dec. 2018

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Operations Management. Anti Essays. Retrieved December 14, 2018, from the World Wide Web: http://parimatch-stavka7.com/free-essays/Operations-Management-384850.html


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