Organizational Behavior Terminology and Concepts
Every organization that we encounter on a daily basis has organizational behavior in one form or another. Not all organizations conduct their organizational behavior in the same manner. In this paper we will discuss organizational behavior and the three key concepts of organizational culture, diversity, and communication. To gain a better understanding of the concepts I will be incorporating my current organization into each concept.
“Organizational culture is the system of shared actions, values, and beliefs that develop within an organization and guides the behavior of its members” (Schermerhorn, Hunt and Osborn, 2008). In an organization there are different actions, values and beliefs that come with each individual employee. Being that the organization needs to run like a well oil machine, the organization creates their own set of actions, values, and beliefs that are to be followed instead of those of the employee.
At First Niagara Financial Group (FNFG) the actions, values and beliefs of the company is to do everything possible to be the best bank for the client. We believe in being honest with the client from the beginning of their banking relationship. That is why it is very important that we as employees follow the values and beliefs of FNFG and act upon them, not on our own values and beliefs that could hurt the company.
As defined by Robbins and Judge, organizational behavior is the “field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness” (Robbins & Judge, 2009). The main purpose of organizational behavior is to study what the employee does in the organization and how it affects the organization.
At FNFG our actions towards clients is what keeps them banking with us. Our goal is to have and...