Building Japanese Quality in North America
Quality assurance 354
Flow chart 1
Concepts listed in the process 1
Chapter 1 1
Chapter 2 2
Chapter 3: 4
Chapter 4 5
Mistake Proofing Practices 5
Appendix A: Lexus Process flow chart A
Lexus is a luxury vehicle that was introduced to the United States of America in 1989 and is a division of Japanese motor vehicle company Toyota. Lexus is now sold globally and has become Japan's largest-selling make of premium cars. The Lexus marque is marketed in over 70 countries worldwide, and has ranked among the ten largest Japanese global brands in market value. Lexus is headquartered in Nagoya, Japan. Operational centres are located in Brussels, Belgium and the United States. What makes Lexus different from most vehicle companies is that they focus on quality parts instead of just delivering a final quality product, making them a global leader among vehicle companies.
Flow chart with value creation process, major test and support processes are listed in Appendix a.
Concepts listed in the process
Perfection and consistency is something that is seen throughout the whole flow chart as Lexus strives to deliver the most perfect product to insure that they delight the customer and fulfil their goal of total customer service and satisfaction. Lexus thus insures that they provide a good usable product that is in line with all policies and procedures.
When doing a support process like welding or spray-painting Lexus tries to get it right the first time and they eliminate waste by insuring that there is just enough paint in a cartridge for one vehicle before refilling the cartridge for the next vehicle. Lexus focuses on doing each stage correctly the first time in order to minimize waste.
When it comes to speed of delivery, Lexus insures that their product is done in time in order for them to ship them to their...