March 7, 2011
Many external factors play a role in international operation at UPS, in the recent year’s fuel prices comes to mind. The costs of gas/fuel in order to successful run an international company plus keep rates lower than the competition could be a challenge. Weather challenges could play a role in external factors when dealing international, many different climate conditions exist which could present challenges to deliver in certain sections of the world. The main external factor is the ever changing growth of technology and communication.
UPS is always adjusting its operations in order to stay flexible to provide excellent customer service. UPS is using higher technologies that adjust to higher demands when dealing internationally such as their ISPS (international shipment processing system) which allows the drivers to always have contact to the shipping facility by using products such as PDAs, tablets and DIAD (delivery information acquisition device). The ISPS systems collect information as soon as the package is set for shipping even before a customer may receive the product. The drivers are always knowledgeable of when or what is shipping and the locations, this provides faster service and cheaper cost.
Using the DIAD, UPS drivers automatically capture customers’ signatures along with pickup, delivery, and time-card information. The drivers then place the DIAD into the trucks adapters that transmits using a wireless network. Tracking information is transmitted into storage and processing of UPS’s main computer systems. Once the information it is then accessible worldwide by customers using website or cell phone applications which provides where the package is location, when it was delivered or any other statues needed. Customers can always access information as delivers continue even without their package delivered. This provides better and more accurate information as customers can...