The author will present a critique of a role play with the aim of examining the significance of verbal and non-verbal communication and key communication techniques. The author will aim to define communication, discussing verbal and non-verbal methods, and define therapeutic communication effectively. A discussion and recognition of the barriers to effective communication with-in a health care setting will be identified. Any improvements on the interview technique regarding what went well and what could be improved will be investigated.
The author has chosen to critique a role play scenario between a gentleman called John and his general practitioner (GP). John had recently undergone surgical amputation of his leg as a result of cardio vascular disease. He was visiting his GP to discuss his options and talk about a few concerns he has regarding his situation.
There are various methods of communication and as health professionals it is important we are aware of the many ways that information can be exchanged. This skill is central to a number of explicit standards set out in the Nursing and midwifery council standards of conduct (NMC 2008a).
Communication is the process by which information, meanings and feelings are shared by exchanging verbal and non-verbal messages between two or more people (Brooks and Heath 1993). Arnold and Boggs (2007) suggest, communication is the transmission of information between a source and a receiver.
Effective communication can be achieved by thinking of communication as a cycle, first think what you want to communicate, then send the message to the other person who will receive your message and interprets its meaning, if they have understood what you are conveying they can then communicate back to you (Aldworth et al., 2010, p. 18).
Verbal communication means speaking and using words or substitutes for words as in sign language. Verbal communication is the most common method used in a health care scenario. It enables the...