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Introduction of Domino’s Pizza
Domino’s pizza is a pizza delivery company that operates through a network of more than 8.999 company-owned and franchise stores located in 50 US states and in more than 60 countries worldwide. Founded in 1960 by Tom Monaghan. The company is headquartered in Ann Arbor, Michigan and employs about 10.200 people. Through a little known format now called franchising, Tom enable other people to invest in opening their own Domino’s pizza stores. By doing so he expanded the Domino’s chain right around the globe, creating the world’s leading pizza delivery Company. On May 1983 Domino’s opened its first international store in Winnipeg, Canada. And in 1995 Domino’s had 1000 international location.
In 1998 he retired giving the majority of the $1bn he made through the sale of Domino’s to charity. As well as instilling a commitment to outstanding product, service, image and safety, Tom also encouraged all Domino’s pizza franchisees to faster positive relationships with the communities they served, delivering local people something more than just great-tasting pizza. A promise to uphold this commitment to the community is something that Domino’s pizza still actively seeks from its franchisees today.
Service Process of Domino’s Pizza
“A service process can be defined as a particular method of operation or a series of actions, typically involving multiple steps that often need to take place in a defined sequence”. James A. and Mona J. Fitzsimmons.
There are four types of service processes. Each process has its own essentiality to an organization. However, not all organizations have all the four types of the processes. Domino’s pizzas possess two out of the four processes.
This is the type of service process...