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Telephone Crisis Intervention Essay

  • Submitted by: brbrendan
  • on August 19, 2015
  • Category: Psychology
  • Length: 822 words

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Below is an essay on "Telephone Crisis Intervention" from Anti Essays, your source for research papers, essays, and term paper examples.

Telephone crisis work is challenging, as you are reliant on your verbal ability to stabilize and support individuals. Without the benefit of face-to-face contact, it is often difficult to get a clear sense of what is happening for individuals calling the crisis line.   The goals of a telephone crisis line revolve on the counselor providing the caller with some potential referral services, providing information and offering advice (Ingram, et. al., 2007).   A crisis intervention model recommends steps to be taken in order to meet the client where he/she is at, assess the level of risk, mobilize the resources and move strategically toward stabilizing the crisis situation.   (Ingram, et. al., 2007).
There may be times when you encounter a caller that is too distraught to communicate their situation clearly.   It is therefore very important for the counselor to e very directive in guiding the caller through a grounding, breathing, or relaxation exercise prior to engaging with the individual to determine the problem. When working with a person in crisis, crisis counselors need to address the level of distress, impairment and instability by operating in a logical and orderly manner. A comprehensive model, like one that is behaviorally based, with the goal of problem-solving through a decision-making framework, allows the counselor to be aware of intervening in a way that is active and directive, but does not take problem ownership away from the client. (Ingram, et. al., 2007).
There are times when regular, severely disturbed, or abusive callers use the crisis line for reasons other than its intended use. It is important to remember that those who regularly use the crisis line do so for a reason, which usually helps them make it through the day. It is part of their coping mechanism (James & Gilliland, 2013). By setting limits for regular callers, it is possible to acknowledge their needs, but also not be controlled by them.   Especially when providing crisis counseling...

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Telephone Crisis Intervention. Anti Essays. Retrieved December 11, 2018, from the World Wide Web: http://parimatch-stavka7.com/free-essays/Telephone-Crisis-Intervention-762176.html


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