Unit 201 Principles of communication in adult social care settings
1.1 To express needs, to share ideas and information, to reassure, express feelings, socialize, ask questions, share experience’s, give instructions, share opinions, give encouragement.
1.2 Individuals communicate to express their needs and preferences and to ensure they are met. As a support worker I discuss the options and the choices available to the individual to allow them and informed choice regards to their support and help that they receive from me.
1.3 In face to face communication the person listening may not always indicate verbally if they have understood or agree. Observing body language helps the speaker if the other person understands/agrees. Observation helps understand the effectiveness of communication. Body language is instinctive and more reliable than verbal communication in many cases.
2.1 Some people have communication difficulties, people with Autism, dementia or people who are physically unable to speak. In order to support individuals with communication difficulties their needs, need to be understood of the difficulties they face. It is really important to recognize that people are individuals. The way you communicate with Mrs A will be different from the way you communicate with Mrs B. Similarly each of them will communicate with you in different ways. You need to know what is important for each of them including very basic things such as what they want to be called.
2.2 Verbal communication: vocabulary, linguistic tone, pitch.
Non-verbal communication: Gestures, eye contact, body language, behaviour. Appropriate and effective use of eye contact helps the communicator seem credible, dynamic, believable and likable.
3.1 Sensory impairment, culture, religion, health issues, background noise, emotions, stress, strong Accents, specialist communication techniques and prejudice.
3.2 Speak clearly when talking to someone....