501 - 1.3 Analyse the barriers and challenges to communication within your own job role.
Answer : We have a very varied clientele at my work place with different disabilities some can speak and some are non verbal, some have a hearing impairment and some a visual impairment, We get to know our residents well and get to know how the individuals communicate, they all communicate in very different ways this is always documented in their care plans and discussed in supervisions and staff meetings so all staff are aware of how they communicate and what they may be trying to communicate to us, I always adapt the environment to the needs of the resident and gain their trust to make them as comfortable as possible. I always repeat what i am communicating with them if this important and if they are able to, get the resident to repeat what they can back to me or look for signs of body language to make sure they have understood. Some use ipads to assist with their comunicaton and the text function on their mobile phones.
Not all our staff use English as a first Language so whenever talking to them I try and simplify what i am saying and make sure they have understood by asking them to repeat back to me.
We currently have a SU who is Polish and speaks very little English. I use one staff member who is Polish and another who understands Polish to translate for me where necessary.
Question 2 : 501 - 3.2 Compare the effectiveness of different communications systems for partnership working.
Answer : I use many different ways of communication for partnership working emails are good if some one is not always available , busy and also good for keeping a trail of what has been communicated
Telephones are a good way for instant communication, I would always have a witness if something important is being discussed ie- GP instructions etc
Written communication is good for hospital appointment's etc. So you can keep the information on file.
I prefer to use emails which are...