1. From the interaction does it seem to you that Alan is actively listening? Why or why not?
Alan is not actively listening to his employee’s during the performance interviews. Because Alan did not listen to the employee’s about their work habits nor why the male was late or not at work altogether. Alan acted like he did not care why the male was late or absent from work. The male’s son being sick and coming down with a medical condition has been a priority for him.
2. Describe how Alan’s opening thoughts on his job, narrated in the video, affect his approach to the performance reviews. Does Alan’s view of his job foster a negative or positive work atmosphere with his employees? Explain.
Alan describes his work atmosphere to be negative but from the video it seems that Alan wants to be honest with his employee’s. Alan’s interviews have gone badly and so it seems they have gone badly over the years. Just like when the males son had gotten sick and he had to be late for work or miss work altogether. Alan had said “Look. I don’t want to get into your family issues. Can we just focus on the work for now? Ok? I need to know that you’re not going to be absent much more from now on and that you can be here on time.”
3. How might issues of diversity and multiculturalism impact Alan’s listening skills? How might this impact his organization?
Alan spoke with Gretchen about her pace at work and told her no matter what she needed to speed up on the pace of her work. Alan didn’t bother listening to the male’s personal issues concerning the son’s health conditions. Alan is all about work and doesn’t take his employee’s life styles outside of work can affect their job duties. Alan also thinks that all his employees should focus solely on work.
4. Using the effective listening guidelines in the text, make three suggestions that would allow Alan to fulfill his responsibility to provide employees with critical feedback about performance and to establish a supportive climate....