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Unit Two: Principles of Providing Administrative Services Essay

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Unit two: Principles of providing administrative services


You should use this file to complete your Assessment.
• The first thing you need to do is save a copy of this document, either onto your computer or a disk
• Then work through your Assessment, remembering to save your work regularly
• When you’ve finished, print out a copy to keep for reference
• Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number.

Please note that this Assessment document has 9 pages and is made up of 9 Sections.

Section 1 – Understand how to make and receive telephone calls

1. Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used.

|Feature                                                             |How / when used                                                     |
|1.                                                                   |This is used when talking to multiple of people at the same time.   |
|Conference calls                                                     |                                                                     |
|                                                                     |                                                                     |
|2.                                                                   |This allows customer or client to leave messages when you are       |
|Answer phone                                                         |unavailable to take the call.                                       |
|                                                                     |                                                                     |

2. Prepare a brief report advising people on:

    • How to follow organisational procedures when making and receiving...

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MLA Citation

"Unit Two: Principles of Providing Administrative Services". Anti Essays. 15 Dec. 2018


APA Citation

Unit Two: Principles of Providing Administrative Services. Anti Essays. Retrieved December 15, 2018, from the World Wide Web: http://parimatch-stavka7.com/free-essays/Unit-Two-Principles-Of-Providing-Administrative-528694.html

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