Level 2 certificate for the children and young people’s workforce.
Unit1- Understand why communication is important in the work setting.
1. Identify different reasons why people communicate.
The different reasons why people communicate with one another is to be able to express feelings, express needs, Also to share different ideas they may have. Different reasons to communicate would also be to socialize and share experiences. To also give instruction and to share opinions.
2. Explain how effective communication affects all aspects of own work.
3. Explain why it is important to observe individuals reactions when communicating with them.
In face-to-face communication the person listening may not always indicate verbally if they have understood or agree. Observing body language helps the speaker if the other person understands/agrees. Observation helps understand the effectiveness of communication. Bodylanguage is instinctive and more reliable than verbal communication in many cases
Be able to meet the communication and language needs, wishes and preferences of individuals.
1. Explain why it is important to find out an individual’s communication and language needs, wishes and preferences.
It is important to know an individuals communication and language needs, wishes and preferences because some people have communication difficulties such as autism or people who are physically unable to speak. To support people with communication difficulties, they need to be understood. This is why it is very important to recognize that people are there own person and that the way you communicate with one will be different to another. You simply need to know what is important to people when communicating.
Be able to reduce barriers to communication.
1. Identify barriers to communication.
Different barriers to communication are culture, religion, emotions, strong accents, different...