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Zappos Essay

  • Submitted by: zigmaman
  • on February 18, 2012
  • Category: Miscellaneous
  • Length: 316 words

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Below is an essay on "Zappos" from Anti Essays, your source for research papers, essays, and term paper examples.

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ext-day shipping can be very important to the customer experience if it is of value to thecustomer. Many times we need something the next day and would be willing to pay for it just asZappos has it offered for $25 extra. However, if this is no value to the customer, they would notbe willing to pay for it at all so it would not be worth the cost. The benefit or perceived benefit of having it shipped overnight versus the cost to the customer may not be a high one if the need isnot there. I personally think offering shipping options that allow the customer to choose howsoon their product arrives is the best financial decision. Offering a service to a customer thathas no desire or does not see the value is not a cost that should be invested.Currently Zappos offers standard shipping that arrives in 4-5 days which is provided by USPS or UPS at no charge. Any expedited shipments, a fee is charged. This fee also has to take intoconsideration free returns. The fees that are charged are well above the rates that Zappos hasin place with their current carriers. It appears that they charge enough on the expeditedshipments to help offset the free shipments and returns which is what many e-retailers are doingtoday.However, I strongly feel that one option to consider is to look at all transportation companiessuch as FedEx who offers the best transit times in the industry. Majority of all points in the UScan be delivered in their Ground

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etwork within 3- 4 days from Las Vegas where their warehouse is located. Five days to the East and Florida.( as seen in the Exhibit below) at amuch lower cost. And by utilizing FedEx for these standard shipping options, the rates for nextday, 2-day and 3-day would be available at more reasonable prices

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MLA Citation

"Zappos". Anti Essays. 14 Dec. 2018

<http://parimatch-stavka7.com/free-essays/Zappos-168726.html>

APA Citation

Zappos. Anti Essays. Retrieved December 14, 2018, from the World Wide Web: http://parimatch-stavka7.com/free-essays/Zappos-168726.html


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